Service Catalog

End-User Computing

• New User On-boarding - Create New User Account.
  

  User Password Reset - Reset password for a User Account
  

  User Account Deactivation - Disable User Account after Employee Exit
  
• Incident Management Catalog
  

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• Report an Issue - Use this request to submit an outage or an issue with a Device.
  
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• Collaboration Services
  
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• Create New SharePoint Site - Create new Team or Collaboration Site in Office 365 SharePoint Online.
  

  Create a Shared Mailbox
  

   - Mailbox accessed by Multiple Users
  

  
  
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• Recent Topics

• Welcome to Community

  The Community hub inside Zoho Desk lets you build a powerful community around your business, while still serving customers via other channels. Your customers can post 4 types of content within your community. These are Ideas, Questions, Problems and Discussions. Each of these serves a particular purpose. When your customers have something to discuss with you, they can post a discussion within your community. It's a great way to debate and collaborate. Your customers can ask you specific questions

• Popular Articles

• Reset User Account Password in Azure AD (Manual Task)

  Prerequisites:       1. The User should be from a Fusion IT Sourcing Managed Customer.       2. The User should have provided an alternate email address in the Service Desk request. If not, the New Password has to be sent to the User's Manager.       ...

• Create Shared Mailbox and Add Member

  - Add License to User to Activate Mailbox - Once Mailbox is rehydrated, convert mailbox to Shared Mailbox in Exchange Admin Center https://docs.microsoft.com/en-us/office365/admin/email/create-a-shared-mailbox - Remove License - Add Member to access ...

• BitLocker Recovery

  Finding your BitLocker recovery key in Windows 10 Windows 10 If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you may be asked to provide it. Where can I ...