Reset User Account Password in Azure AD (Manual Task)

Prerequisites:

      1. The User should be from a Fusion IT Sourcing Managed Customer.

      2. The User should have provided an alternate email address in the Service Desk request. If not, the New Password has to be sent to the User's Manager.

      3. If the User is licensed for Enterprise Mobility Suite, the User should use the Self Service Password Reset option.

Steps:

      1. Login to the Microsoft Partner Management Portal. Your @fuseits.com account should have access to the Partner Portal.

2. Once logged in, select the Customer in the "Customers Blade"

3. In the Customer Service Management Profile, select "Office 365" in the Service Management Pane.

4. Once you click "Office 365", this should take you to the Customer's Office 365 Management Portal. You should see the Customer's Name in the top of the Portal.

5. Select "Active Users" under the Users blade.

6. In the Active Users pane, select the User and then click on the Reset Password option

7. In the "Reset Password" menu, select the "Auto-generate" password option. Additionally select the "Make this user change their password when they first sign in" option.

8. In the Password menu, select the option Send Password in email to the User's Alternate Email Account or the User's Manager. This should be stated in the Service Desk request.

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